FAQ.EXE ♡

Orders are processed as quickly as possible after purchase. Processing and shipping times can vary depending on your destination and the shipping method selected at checkout.

Your order confirmation and shipping confirmation will contain the most current information about your order.

International shipping availability is shown at checkout based on your shipping destination.

International customers are responsible for any applicable customs duties, taxes, or import fees.

Once your order ships, you'll receive a shipping confirmation with tracking information when tracking is available.

You can use that tracking information to follow your package's journey.

If you entered the wrong shipping information, contact LAYAALE as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or shipping.

First, check around your delivery location and with anyone who may have accepted the package for you.

If you still cannot locate it, contact the carrier and then reach out to LAYAALE for assistance.

Please review LAYAALE's current return policy before sending an item back. Return eligibility can depend on the item, condition, and time since delivery.

Exchange availability depends on the item and whether the requested replacement size or style is still available.

Contact LAYAALE before sending your item back so we can help with the next steps.

We're sorry! Please contact LAYAALE as soon as possible with your order number and clear photos of the damaged item and packaging.

We'll review the issue and help determine the best resolution.

Final-sale items will be identified according to the current LAYAALE sale and return terms.

Always check the product listing and return policy before purchasing a sale item.

Fit can vary by style. Check the individual product page for the sizing information provided for that specific piece.

If you're between sizes, we're happy to help you choose.

When a size chart is available for a product, you'll find it directly on the product page.

Always check the measurements before placing your order.

Some pieces may return while others may be limited drops. Follow LAYAALE on social media and join the email list to hear about new drops and restocks.

Always follow the care instructions included with the individual garment.

Special details such as rhinestones, embellishments, prints, or delicate fabrics may require extra care.

Available payment methods will appear during checkout based on your location and Shopify's available payment options.

If Shop Pay is available for your checkout, it will appear as an available payment option.

A payment can be declined for several reasons, including incorrect payment details, insufficient funds, bank security checks, or restrictions from your payment provider.

If the problem continues, contact your bank or payment provider.

Checkout is processed through Shopify's secure checkout infrastructure. LAYAALE does not need your full payment card information to process your order.

Have a question that isn't answered here?

Head over to our Contact page and send us a message. We'd love to hear from you.

Follow LAYAALE on social media for announcements about ambassador opportunities, campaigns, and brand opportunities.

We love creative energy! For collaboration inquiries, please use the Contact page and include details about your idea, brand, or project.

Join the LAYAALE email list and follow us on social media so you're first to know about new collections, limited drops, restocks, and announcements.